Help Center
Longer answers to the questions clients ask most — about starting, coaching, plans and billing.
Getting Started
Send a message through our contact page or call +1 (512) 555-0148. We will schedule a free 15-minute call, then your 60-minute assessment in-studio or over video.
No referral needed for coaching plans. If you want to use insurance or HSA funds, check with your provider — we supply superbills on request.
Sixty minutes covering health history, labs, medications, schedule, budget, cooking setup and food preferences. You leave with three starter actions the same day.
Coaching & Sessions
Both. Our Austin studio hosts in-person sessions Mon–Fri, and video coaching covers the same ground for clients anywhere in the US.
Anytime, free. Coaching chemistry matters — tell us and we will rematch you within a week, with full notes transferred.
Travel protocols are part of every plan: hotel-room meals, airport navigation and restaurant scripts, plus async check-ins across time zones.
Plans & Billing
Yes. Upgrade anytime; downgrades and cancellations take effect at the next billing cycle with no fees and no exit interview.
Yes — partners or families can share sessions on Growth and Premium plans with individualized targets for each person.
Completely. Records are encrypted, never sold, and shared with your doctor only with your written consent. See our privacy policy for details.